OHSC Fraud Hotline

Main areas of work

The major regulatory functions of the Office of Health Standards Compliance (OHSC), set out in the National Health Amendment Act of 2013, are briefly described below the graphic which shows the organisational structure of the Office.

The OHSC will, however, only begin to exercise its full powers once regulations are in place setting out the norms and standards with which various types of health establishments must comply. The first regulations on norms and standards for public and private hospitals and primary care clinics were published for public comment in February 2015.

flowchart

Compliance Inspectorate
The major regulatory functions of the Office of Health Standards Compliance (OHSC), set out in the National Health Amendment Act of 2013, are briefly described below the graphic which shows the organisational structure of the Office.
The major regulatory functions of the Office of Health Standards Compliance (OHSC), set out in the National Health Amendment Act of 2013, are briefly described below the graphic which shows the organisational structure of the Office.

The OHSC will, however, only begin to exercise its full powers once regulations are in place setting out the norms and standards with which various types of health establishments must comply. The first regulations on norms and standards for public and private hospitals and primary care clinics were published for public comment in February 2015.

The OHSC will, however, only begin to exercise its full powers once regulations are in place setting out the norms and standards with which various types of health establishments must comply. The first regulations on norms and standards for public and private hospitals and primary care clinics were published for public comment in February 2015.

Certification and Enforcement Unit
This unit, located in the Office of the CEO, manages decision-making on the awarding of certificates of compliance to health establishments and the withdrawal and renewal of certification. A specially constituted committee advises staff members of the unit on matters of certification. This unit also monitors the responses of establishments that have failed to meet required standards with compliance notices issued by inspectors. It makes recommendations to relevant authorities on sanctions that should be applied to health establishments in event of persistent non-compliance with notices.

Health Standards Design, Analysis and Support.
This programme combines the several functions: the collection and analysis of data collected from health establishments and other sources; maintenance of an Early Warning System based on indicators of risk and analysis of incoming data; the development and revision of norms and standards, in order to advise the Minister on the content of regulations; and providing guidance to health establishments in order to assist them achieve compliance.

Complaints Management
The Complaints Management programme works hand-in-hand with the Ombud to receive, assess, investigate and resolve complaints. It includes a Complaints Centre for the receipt and registration of complaints, staff trained to assess complaints, and a team of investigators, some of whom have clinical expertise and others legal knowledge. The Complaints Management Programme and the Ombud share the services of an Expert Panel of highly qualified individuals retained part-time to advise them on the technical aspects of complex cases and ensure that findings are based on sound knowledge.

Fraud Hotline Info