OHSC Fraud Hotline

Mandate

The Office of Health Standards Compliance (OHSC) has been created by the National Health Amendment Act of 2013 and, in terms of section 78 of the Act, the objects of the Office are to protect and promote the health and safety of users of health services by:
  • Monitoring and enforcing compliance by health establishments with norms and standards prescribed by the Minister of Health in relation to the national health system.
  • Ensuring consideration, investigation and disposal of complaints relating to non-compliance with prescribed norms and standards for health establishments in a procedurally fair, economical and expeditious manner.

The term health establishment refers to public and private healthcare services and facilities (see formal definition below). It includes hospitals and primary healthcare clinics and extends to emergency medical services, hospices, private medical practices and institutions offering frail care.

The functions of the OHSC are set out in section 29 of the Act which states that the Office must:

  • Advise the Minister of Health on determining norms and standards that are to be prescribed for the national health system and on the review of such norms and standards.
  • Inspect and certify health establishments as compliant or non-compliant with prescribed norms and standards or, where appropriate, withdraw such certification.
  • Investigate complaints relating to breaches of prescribed norms and standards.
  • Monitor indicators of risk in order to develop an early warning system related to serious breaches of norms and standards and report breaches to the Minister without delay.
  • Make recommendations for intervention by national, provincial or municipal health departments or by individual health establishments to ensure compliance with prescribed norms and standards.
  • Publish information relating to prescribed norms and standards through the media and, where appropriate, to specific communities
  • Recommend to the Minister quality assurance and management systems for the national health system.

The Act states that the Office may also:

  • Issue guidelines to help health establishments implement the prescribed norms and standards.
  • Request or collect any information on prescribed norms and standards from health establishments and health service users.
  • Liaise with and exchange information with other regulatory authorities on matters of common interest and specific complaints or investigations.
  • Negotiate co-operative agreements with any regulatory authority in order to co-ordinate and harmonise their work where their jurisdictions are closely related.

The OHSC is listed as a national public entity in terms of the Public Finance Management Act.


Definitions

In terms of the National Health Act:

The national health system is the South African system that comprises both public and private sector entities that are concerned with the financing, provision or delivery of health services.

A health establishment is a public or private institution, facility, building or place – or part thereof – that is operated or designed to provide in-patient or out-patient treatment, diagnostic or therapeutic interventions, nursing, rehabilitative, palliative, convalescent, preventive or other health services.

Fraud Hotline Info