OHSC Fraud Hotline

Health Standards Ombud

The Minister of Heath has appointed Professor Malegapuru William Makgoba as the first Health Ombud since 1 June 2016. The Office of Health Ombud is an independent body established in terms of the National Health Amendment Act of 2013 and is located within the Office of Health Standards Compliance (OHSC) and responsible to consider, investigate and dispose complaints from the public related to breaches of norms and standards of both public or private healthcare establishments. The Office also ensures that the healthcare users complaint is heard, investigated and redressed in a fair, economical and expeditious manner. The National Health Amendment Act of 2013 specifies that:

  • The Health Ombud must operate fairly and deal with complaints swiftly.
  • The Health Ombud must report his findings and recommendations to the person who laid the complaint and the health establishment concerned.
  • The Health Ombud must make a recommendation for action at the end of every investigation and the CEO of the OHSC must ensure that this recommendation is carried out.

The Act directs the Health Ombud to perform his functions “in good faith and without fear, favour, bias or prejudice”.

The Act also provides the Health Ombud (and OHSC staff assisting the Ombud) with powers to facilitate thorough investigation. These include:

  • Obtaining affidavits or statements from relevant individuals.
  • Directing any person to appear before him or her and questioning this person.
  • Requiring any person to produce evidence or documentation.
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