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OHO and the United Kingdom’s Parliamentary Health Services Ombudsman sign twinning agreement

6 April 2021

In March 2021 a twinning agreement between the Office of the Health Ombud (OHO) and the Parliamentary Health Services Ombudsman (PHSO) in the United Kingdom was signed by their respective heads, Professor Malegapuru Makgoba and Mr Rob Behrens. The possi­bility of the two offices concluding a memorandum of understanding had first been discussed during the OHO’s benchmarking visit to London two years earlier.

 The aim of the twinning agreement is to foster cooperation and the exchange of knowledge, experience, and skills in investigating and managing health-sector complaints which cannot be resolved by other government departments or related institutions.

 The twinning agreement was facilitated by Better Health Programme South Africa (BHPSA), which will support the OHO to enable its full participation in the twinning agreement and ensure maximum impact.

 The OHO continues to enjoy international recognition, as illustrated by the BHPSA-spon­sored twinning agreement with the PHSO (UK) and the appointment of the Ombud to the Operation Warp Speed DSMB.

BHPSA 2021 STORY 4 – Ombud twinning-v2